Equidad seguros

What is La Equidad - Help Desk?

La Equidad – Help Desk is a comprehensive technical service providing on-site and remote support. It features senior technicians, personalized attention, and communication channels such as chat, email, and web.

Objective

To provide technical support through incident response and logging, remote profile configuration, data backup for offboarded users, software installation, and computer equipment optimization to ensure operational continuity and technological efficiency.

How do we contribute to the process of digital transformation in the country?

We drive digital transformation in the country by strengthening the technological infrastructure of organizations like La Equidad through an agile, personalized, and highly skilled help desk service.

With on-site and remote support, we resolve incidents, optimize equipment, and guarantee operational continuity with secure and up-to-date technology, bringing companies closer to efficient digital management.

Who we impact

We directly impact Equidad Seguros employees by providing agile, reliable, and personalized support that enhances their productivity.

How we contribute to the digital transformation process

The system enables the registration, filing, distribution, management, hearing handling, case law, sentencing, instance changes, and closure for every process uploaded to the system. This is based on a unique component, the “electronic file,” which integrates procedural and documentary elements, making it the first system in the country to achieve such integration. Programming languages: PHP and Java. Database: MySQL.